Refund policy
Tenants pay into your own bank account. If you switch card payments on, those settle to your own Paystack subaccount, still not to us. The only money EasyPM.ng ever takes from you is the subscription and anything you buy on top of it, and this page is about that money only.
The short version
- Fourteen days on a first subscription payment, in full. If you pay for Premium and decide within fourteen days that it is not for you, write to us and we refund the whole amount. You do not have to give a reason.
- After fourteen days, the year stands. You keep every feature until the paid period ends, and you can switch off the renewal at any time so nothing is taken again. We do not refund the unused part of a year that is already running.
- We refund our own mistakes whenever we find them. Charged twice, charged after you cancelled, charged the wrong amount, charged for units you never added — that is not a request, it is a correction, and there is no time limit on it.
The whole of it
A new subscription
Your first payment on a paid plan carries fourteen days from the day the money reaches us. Ask inside that window and we refund it in full, to the card or account it came from. Your account drops back to Free Lite rather than being closed, so nothing you have entered is lost and you can come back to it.
One window per account. Somebody who takes the fourteen days, leaves, and subscribes again a year later is welcome — but the second subscription does not carry a second refund window, because at that point they know what they are buying.
A renewal
A renewal is not a new subscription and does not carry the fourteen days. What it carries instead is a warning: we tell you before a renewal is taken, and you can switch it off from the Billing page at any point in the year before it happens. If a renewal is taken after you switched it off, that is our mistake and it comes back in full.
Units you added mid-year
Premium is ₦600 per unit per year, and a unit added part way through a year is billed pro rata for the days remaining. Those payments are not refundable once the units are live, because what you bought is the unit being usable and it became usable. If a unit was billed and never went live, that is our mistake and the whole of it comes back.
Removing a unit part way through the year does not refund the rest of its year. It also does not cost you anything further, and it lowers what your next renewal comes to.
Extra SMS and extra storage
Unused message credits are refundable within fourteen days of buying them. Credits you have already sent are not, for the plain reason that we have already paid the network for them. Storage is refundable within fourteen days if you are still inside the allowance you had before buying it; past that we would be asking you to delete documents to get a refund, which is not a trade anybody should be offered.
The card fee
Our processor’s fee is charged on the amount you pay and it is shown as its own line on every bill. When we refund a payment we refund what you were charged, including that fee. We do not keep it and we do not deduct it from what comes back to you.
If your account was frozen
A subscription that is not paid freezes the account after seven days, and a frozen account can be renewed, cancelled, or downloaded and left. None of those three is a refund, because nothing was paid for the period in question — but if you pay the arrears to get going again and then decide inside fourteen days that you would rather leave, that payment is treated as a first subscription payment and comes back in full.
What is never refundable
- Rent, deposits, service charges and any other money from your tenants. We never receive it. If a tenant has paid you and wants it back, that is between you and your tenant, and the deposit refund EasyPM records for you is your money moving — not ours.
- A period you used. If the product worked and you used it, the time is not returnable afterwards.
- An account closed for breaking the terms. If we close an account for fraudulent use, we keep what was paid and say why.
How to ask
Write to support@easypm.ng from the email address on the account, say which payment you mean, and that is the whole process. There is no form.
- We answer within two working days and tell you yes or no, with the reason either way.
- An approved refund is sent within five working days to the card or account it came from. How long your bank then takes is theirs rather than ours, and it is usually a few days more.
- It goes back the way it came. We cannot send a refund to a different card or a different account, which is a rule of the card networks rather than ours and is also what stops somebody else talking us into refunding your money to them.
Two things that follow a refund
- Your records stay yours. A refund does not delete anything. Receipts, agreements, tenancies and documents remain, and remain downloadable, whether you stay on Free Lite or close the account properly later.
- Referral commission on it is reversed. If somebody earned commission on a payment we then refund, that commission comes back off their account with the reason shown. It is the same rule stated in the referral terms, and it exists so that a refunded payment does not quietly pay a third party.
This page is part of our terms of service. If it ever disagrees with something a member of our team told you in writing, the thing in writing wins — we are not going to argue a customer out of a promise we made. Nothing here limits any right you have under the Federal Competition and Consumer Protection Act.